Glofox incident

Degraded Performance: Class / Appointment / Facility Booking

Minor Resolved View vendor source →

Glofox experienced a minor incident on January 19, 2023 affecting Glofox Application and Glofox Mobile, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2023, 08:55 PM UTC
Resolved
Jan 19, 2023, 09:59 PM UTC
Duration
1h 4m
Detected by Pingoru
Jan 19, 2023, 08:55 PM UTC

Affected components

Glofox ApplicationGlofox Mobile

Update timeline

  1. investigating Jan 19, 2023, 08:55 PM UTC

    Our team are investigating reports that some users are experiencing an error when attempting to book into classes/appointments. Bookings are unsuccessful, with a "Booking request rejected while processing" message appearing in both the dashboard and mobile app when a booking attempt is made.

  2. monitoring Jan 19, 2023, 09:19 PM UTC

    A fix has been implemented and bookings are now processing as normal. We apologize for any inconvenience caused to you, your team and your members. If you need help, reach out to [email protected]

  3. resolved Jan 19, 2023, 09:59 PM UTC

    This incident has been resolved.