Glofox experienced a minor incident on September 26, 2023 affecting Glofox Application, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Glofox Application
Update timeline
- investigating Sep 26, 2023, 05:33 PM UTC
We are currently investigating an issue with a 3rd party which is slowing down the creation of Electronic Agreements.
- identified Sep 26, 2023, 06:29 PM UTC
Our 3rd party provider has identified the issue and we are working with them to resolve this as soon as possible. Thank you for your patience.
- monitoring Sep 26, 2023, 06:47 PM UTC
Our 3rd party provider has implemented a fix and Glofox Electronic Agreements should now be functioning correctly. We are monitoring this closely to ensure the problem has been fully mitigated.
- resolved Sep 26, 2023, 06:54 PM UTC
This issue has now been resolved.