Glofox experienced a notice incident on November 18, 2019, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 18, 2019, 09:11 AM UTC
Service is currently degraded for customers within Asia Pacific, due to an outage with a third party hosting provider. Traffic is currently being rerouted via Europe, and some services may be slow to load as a result.
- investigating Nov 18, 2019, 09:12 AM UTC
We are continuing to investigate this issue.
- identified Nov 18, 2019, 09:26 AM UTC
Availability in Asia is active again and should be working but service is still not at full capacity
- monitoring Nov 18, 2019, 10:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2019, 11:00 AM UTC
This incident has been resolved.