Global Alerting Platform incident

Intermittent storage connectivity problems

Notice Resolved View vendor source →

Global Alerting Platform experienced a notice incident on May 2, 2019 affecting Customer Portal (Australia East) and Customer Portal (US East) and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2019, 08:09 PM UTC
Resolved
May 03, 2019, 12:00 AM UTC
Duration
3h 50m
Detected by Pingoru
May 02, 2019, 08:09 PM UTC

Affected components

Customer Portal (Australia East)Customer Portal (US East)Customer Portal (UK South)GAP Core (Australia East)GAP Core (US East)GAP Core (UK South)SMTP Endpoint (Australia East)SMTP Endpoint (US East)SMTP Endpoint (UK South)TCP Endpoints (Australia East)

Update timeline

  1. investigating May 02, 2019, 08:09 PM UTC

    Microsoft is experiencing intermittent problems which are impacting the GAP data store, resulting in difficulties accessing the GAP Portal and associated services. Investigations are underway.

  2. investigating May 02, 2019, 08:19 PM UTC

    Microsoft is aware of a problem affecting the Azure platform and is investigating.

  3. investigating May 02, 2019, 08:41 PM UTC

    We are continuing to investigate this issue.

  4. identified May 02, 2019, 09:01 PM UTC

    Microsoft has identified internal DNS issues affecting the Azure platform. Whilst we are seeing services returning to normal, some intermittent issues affecting GAP Insights remain. We will continue to monitor the situation and provide updates as necessary.

  5. monitoring May 02, 2019, 09:17 PM UTC

    Service has returned to normal. We are waiting on Microsoft to confirm the status of the Azure platform.

  6. resolved May 03, 2019, 07:37 AM UTC

    Microsoft has confirmed that this issue has been resolved.