Global Alerting Platform incident

UK South instance availability issue

Critical Resolved View vendor source →

Global Alerting Platform experienced a critical incident on November 23, 2020 affecting Customer Portal (UK South) and GAP Core (UK South) and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2020, 12:08 PM UTC
Resolved
Nov 23, 2020, 01:44 PM UTC
Duration
1h 35m
Detected by Pingoru
Nov 23, 2020, 12:08 PM UTC

Affected components

Customer Portal (UK South)GAP Core (UK South)SMTP Endpoint (UK South)Web API (UK South)

Update timeline

  1. identified Nov 23, 2020, 12:08 PM UTC

    We are aware of an issue affecting the UK South GAP environment. Remedial action is currently being undertaken and we hope to restore service shortly.

  2. identified Nov 23, 2020, 12:27 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 23, 2020, 12:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 23, 2020, 12:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 23, 2020, 01:44 PM UTC

    This incident has been resolved.