Global Alerting Platform incident

Web Portal errors

Major Resolved View vendor source →

Global Alerting Platform experienced a major incident on May 5, 2021 affecting Customer Portal (US East), lasting 57m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2021, 01:33 PM UTC
Resolved
May 05, 2021, 02:30 PM UTC
Duration
57m
Detected by Pingoru
May 05, 2021, 01:33 PM UTC

Affected components

Customer Portal (US East)

Update timeline

  1. investigating May 05, 2021, 01:33 PM UTC

    We are currently investigating reports of HTTP 503 errors when accessing web applications in the US North and US East data centres.

  2. monitoring May 05, 2021, 01:47 PM UTC

    A fix has been applied.

  3. resolved May 05, 2021, 02:30 PM UTC

    This incident has been resolved.