Global Alerting Platform incident

Push notifications issue

Notice Resolved View vendor source →

Global Alerting Platform experienced a notice incident on July 8, 2021 affecting GAP Core (US East), lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2021, 09:16 AM UTC
Resolved
Jul 08, 2021, 12:11 PM UTC
Duration
2h 55m
Detected by Pingoru
Jul 08, 2021, 09:16 AM UTC

Affected components

GAP Core (US East)

Update timeline

  1. investigating Jul 08, 2021, 09:16 AM UTC

    We are currently investigating an issue relating to sending push notifications to apps affecting the US East data centre.

  2. identified Jul 08, 2021, 09:47 AM UTC

    The issue has been isolated to the underlying Microsoft Azure infrastructure. Microsoft are working on a resolution. Further updates will be issued as and when available.

  3. monitoring Jul 08, 2021, 11:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 08, 2021, 11:34 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 08, 2021, 12:11 PM UTC

    This incident has been resolved.