Global Alerting Platform incident

App Activation & SMS Reply Site issues

Notice Resolved View vendor source →

Global Alerting Platform experienced a notice incident on July 12, 2021, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2021, 11:39 AM UTC
Resolved
Jul 12, 2021, 03:13 PM UTC
Duration
3h 33m
Detected by Pingoru
Jul 12, 2021, 11:39 AM UTC

Update timeline

  1. investigating Jul 12, 2021, 11:39 AM UTC

    We are currently investigating an issue affecting app activations. We are also investigating an issue affecting replying to SMS via the SMS Reply site.

  2. identified Jul 12, 2021, 11:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 12, 2021, 12:51 PM UTC

    A fix has been implemented for the issue with the SMS Reply Site. It may take up to 4 hours for the change to be picked up by some end users.

  4. monitoring Jul 12, 2021, 02:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 12, 2021, 03:13 PM UTC

    This incident has been resolved. During this time, some SMS messages may not have been sent. E-mail, phone call and webhook notifications were not impacted.