Global Alerting Platform incident

Intermittent errors and performance issues

Minor Resolved View vendor source →

Global Alerting Platform experienced a minor incident on September 1, 2021 affecting Customer Portal (US East) and GAP Core (US East) and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2021, 01:15 PM UTC
Resolved
Sep 01, 2021, 02:01 PM UTC
Duration
45m
Detected by Pingoru
Sep 01, 2021, 01:15 PM UTC

Affected components

Customer Portal (US East)GAP Core (US East)SMTP Endpoint (US East)TCP Endpoints (US East)UDP Endpoints (US East)Web API (US East)

Update timeline

  1. investigating Sep 01, 2021, 01:15 PM UTC

    We are aware of intermittent performance issues affecting the US East instance. Microsoft has advised that this is due to an issue affecting the underlying storage infrastructure. Microsoft is working on a resolution and further updates will be provided as and when available.

  2. investigating Sep 01, 2021, 01:58 PM UTC

    Microsoft is continuing to investigate the root cause of the issue however error rates and response times are returning to normal levels.

  3. resolved Sep 01, 2021, 02:01 PM UTC

    This incident has been resolved.