Global Alerting Platform incident

Australia East instance availability issue

Notice Resolved View vendor source →

Global Alerting Platform experienced a notice incident on October 9, 2021 affecting Customer Portal (Australia East) and GAP Core (Australia East) and 1 more component, lasting 19h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2021, 01:10 PM UTC
Resolved
Oct 10, 2021, 08:38 AM UTC
Duration
19h 28m
Detected by Pingoru
Oct 09, 2021, 01:10 PM UTC

Affected components

Customer Portal (Australia East)GAP Core (Australia East)SMTP Endpoint (Australia East)TCP Endpoints (Australia East)UDP Endpoints (Australia East)Web API (Australia East)

Update timeline

  1. identified Oct 09, 2021, 11:09 AM UTC

    An underlying infrastructure issue is causing intermittent issues affecting the Australia East instance. Investigations are ongoing and further updates will be issued in due course.

  2. identified Oct 09, 2021, 11:24 AM UTC

    We have escalated the issue to Microsoft for further investigation and remediation.

  3. identified Oct 09, 2021, 01:10 PM UTC

    Microsoft is continuing to work on a fix for this issue.

  4. identified Oct 09, 2021, 01:24 PM UTC

    Microsoft is continuing to work on a fix for this issue.

  5. monitoring Oct 09, 2021, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 10, 2021, 08:38 AM UTC

    This incident has been resolved.