Global Alerting Platform incident

Intermittent connectivity issues

Notice Resolved View vendor source →

Global Alerting Platform experienced a notice incident on May 13, 2022 affecting Customer Portal (US East) and GAP Core (US East) and 1 more component, lasting 9d 16h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 03:40 PM UTC
Resolved
May 23, 2022, 07:46 AM UTC
Duration
9d 16h
Detected by Pingoru
May 13, 2022, 03:40 PM UTC

Affected components

Customer Portal (US East)GAP Core (US East)SMTP Endpoint (US East)TCP Endpoints (US East)UDP Endpoints (US East)

Update timeline

  1. investigating May 13, 2022, 03:40 PM UTC

    We are currently investigating intermittent connectivity issues affecting the GAP Portal and some messaging endpoints on the US East instance.

  2. investigating May 13, 2022, 04:35 PM UTC

    We are engaging support resource from Microsoft to further investigate suspected network connectivity issues within the Azure data centre. Further updates will be provided in due course.

  3. investigating May 14, 2022, 08:58 AM UTC

    We are continuing to work with Microsoft to investigate isolated and intermittent network connectivity issues within the Azure data centre. Further updates will be provided in due course.

  4. monitoring May 19, 2022, 03:39 PM UTC

    Effective approx. 17/05/2022 22:00 UTC, intermittent connectivity issues affecting one of the front-end servers ceased. We are continuing to monitor to ensure there is no recurrence.

  5. resolved May 23, 2022, 07:46 AM UTC

    This incident has been resolved.