Global Alerting Platform incident

API availability issue

Notice Resolved View vendor source →

Global Alerting Platform experienced a notice incident on November 2, 2022 affecting GAP Core (US East) and Web API (US East), lasting 20d 15h. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2022, 05:43 PM UTC
Resolved
Nov 23, 2022, 09:00 AM UTC
Duration
20d 15h
Detected by Pingoru
Nov 02, 2022, 05:43 PM UTC

Affected components

GAP Core (US East)Web API (US East)

Update timeline

  1. investigating Nov 02, 2022, 05:43 PM UTC

    We are currently investigating an availability issue affecting the US East instance Web API.

  2. identified Nov 02, 2022, 06:37 PM UTC

    The issue has been identified and mitigations put in place. Some delays are occurring to MT message processing and we are continuing to monitor and mitigate these.

  3. identified Nov 02, 2022, 06:38 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 02, 2022, 08:28 PM UTC

    We are continuing to monitor the mitigations put in place. MT message processing times are returning to normal levels.

  5. monitoring Nov 22, 2022, 08:37 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Dec 28, 2022, 04:04 PM UTC

    This incident has been resolved.