Global Alerting Platform experienced a minor incident on July 19, 2016, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 19, 2016, 11:22 AM UTC
We are currently investigating a potential issue relating to delivery of e-mails (including e-mail notifications, new user validation e-mails, etc.).
- monitoring Jul 19, 2016, 12:59 PM UTC
We have identified that a change made by a third-party provider has resulted in delays to delivery of e-mails to some customers. We anticipate that the delays will clear in the coming hours. Please be assured that the availability of GAP (including access to the customer portal) was not affected by this issue.
- resolved Jul 19, 2016, 04:10 PM UTC
Deferred messages are now beginning to be delivered. Please do not hesitate to contact the Support Desk should you have any questions or concerns.