Global Alerting Platform incident

Possible connectivity issues

Minor Resolved View vendor source →

Global Alerting Platform experienced a minor incident on July 9, 2018 affecting Customer Portal (US East) and GAP Core (US East) and 1 more component, lasting 11h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2018, 08:22 PM UTC
Resolved
Jul 10, 2018, 07:53 AM UTC
Duration
11h 30m
Detected by Pingoru
Jul 09, 2018, 08:22 PM UTC

Affected components

Customer Portal (US East)GAP Core (US East)SMTP Endpoint (US East)TCP Endpoints (US East)UDP Endpoints (US East)Web API (US East)

Update timeline

  1. investigating Jul 09, 2018, 08:22 PM UTC

    We are investigating possible connectivity issues affecting the US East data centre.

  2. identified Jul 09, 2018, 09:02 PM UTC

    We have identified the issue and remediation steps are being undertaken.

  3. monitoring Jul 09, 2018, 09:36 PM UTC

    Remediation steps have been taken and we will continue to monitor. A further update will be provided on Tuesday morning (UTC).

  4. resolved Jul 10, 2018, 07:53 AM UTC

    This incident has been resolved.