Global Alerting Platform experienced a major incident on October 29, 2025 affecting Customer Portal (Australia East) and SMS and 1 more component, lasting 6h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 29, 2025, 07:22 PM UTC
Microsoft has experienced a worldwide outage for a subset of their services which has impacted GAP web applications, including the GAP Portal, GAP Insights, GAP Reports and the GAP Web API. Integrations with third parties that rely on HTTPS connectivity to GAP are also affected. Message processing for devices that do not use an HTTPS bearer are not affected. Microsoft is working to restore service and further updates will be provided in due course.
- monitoring Oct 29, 2025, 08:38 PM UTC
Service is being restored however some regions may continue to experience intermittent connectivity over the coming hours. Further updates will be provided as required.
- monitoring Oct 29, 2025, 10:34 PM UTC
Microsoft is continuing to work to restore full service and widespread connectivity issues are no longer being observed. Some performance degradation is present for inbound HTTPS requests, and this is being monitored closely. Further updates will be provided in due course.
- resolved Oct 30, 2025, 02:18 AM UTC
This incident has been resolved.