GiveGab incident

Kimbia Giving Day Admin Platform (givingday.kimbia.com) Unresponsive

Minor Resolved View vendor source →

GiveGab experienced a minor incident on May 2, 2018, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2018, 04:09 PM UTC
Resolved
May 02, 2018, 07:45 PM UTC
Duration
3h 36m
Detected by Pingoru
May 02, 2018, 04:09 PM UTC

Update timeline

  1. investigating May 02, 2018, 04:09 PM UTC

    We are currently investigating connection timeouts and unresponsiveness from for users trying to log into givingday.kimbia.com. All donation forms and giving day sites are currently AVAILABLE and still processing donations just fine. We will provide updates as we learn more.

  2. monitoring May 02, 2018, 04:13 PM UTC

    We have restarted some underlying services on one of the givingday.kimbia.com servers and the site is starting to return to normal operation. We will continue to monitor the situation and provide updates if necessary.

  3. investigating May 02, 2018, 05:55 PM UTC

    We are currently reporting issues of nonprofits having trouble downloading their giving day gift data and that they are getting redirected to the login screen. We are investigating.

  4. resolved May 02, 2018, 07:45 PM UTC

    Service has returned to normal operational status.