GiveGab incident

GiveGab degraded performance from service provider

Minor Resolved View vendor source →

GiveGab experienced a minor incident on October 17, 2018 affecting GiveGab Platform and GiveGab API and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2018, 07:13 PM UTC
Resolved
Oct 17, 2018, 10:25 PM UTC
Duration
3h 11m
Detected by Pingoru
Oct 17, 2018, 07:13 PM UTC

Affected components

GiveGab PlatformGiveGab APIGiveGab Giving Day Platform

Update timeline

  1. investigating Oct 17, 2018, 07:13 PM UTC

    Our service provider, Fastly, is currently experiencing elevated errors. As they investigate the issue and implement a fix you may experience degraded performance on the GiveGab and Giving day platforms. We are monitoring Fastly's status closely and will take further action as we learn more about the timeline for a resolution.

  2. resolved Oct 17, 2018, 10:25 PM UTC

    GiveGab has returned to fully operational. Our service provider, Fastly, has resolved the errors they were seeing this afternoon and early evening. Please our Customer Success team if you encounter any issues on GiveGab.