GiveGab incident

Intermittent timeout errors across our Giving Day and web applications.

Minor Resolved View vendor source →

GiveGab experienced a minor incident on April 29, 2019 affecting GiveGab Platform and GiveGab API and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2019, 12:09 AM UTC
Resolved
Apr 29, 2019, 12:13 AM UTC
Duration
3m
Detected by Pingoru
Apr 29, 2019, 12:09 AM UTC

Affected components

GiveGab PlatformGiveGab APIGiveGab Giving Day Platform

Update timeline

  1. investigating Apr 29, 2019, 12:09 AM UTC

    Starting at 6:50 pm we identified an issue that was causing increased load on our API and some pages across our applications to timeout.

  2. investigating Apr 29, 2019, 12:11 AM UTC

    We identified the cause of the issue and deployed a fix that has resolved the issue across all of our applications.

  3. resolved Apr 29, 2019, 12:13 AM UTC

    We will continue to monitor our applications to ensure all issues have been resolved.