GiveGab incident

GiveGab degraded performance from service providers

Minor Resolved View vendor source →

GiveGab experienced a minor incident on January 22, 2020 affecting GiveGab Platform and GiveGab Giving Day Platform and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2020, 05:13 PM UTC
Resolved
Jan 22, 2020, 05:59 PM UTC
Duration
45m
Detected by Pingoru
Jan 22, 2020, 05:13 PM UTC

Affected components

GiveGab PlatformGiveGab Giving Day PlatformHerokuFastly API

Update timeline

  1. investigating Jan 22, 2020, 05:13 PM UTC

    We're currently experiencing degraded performance with two of our service providers, Fastly and Heroku. As they investigate a fix, you may experience degraded performance on the GiveGab and GiveGab Giving Day platforms. We are monitoring the status of Fastly and Heroku closely and will take further action as we learn more about the timeline for a resolution.

  2. identified Jan 22, 2020, 05:34 PM UTC

    Heroku is now operational. Fastly has identified the issue(s) and is working on deploying a fix.

  3. resolved Jan 22, 2020, 05:59 PM UTC

    Fastly is now fully operational. Users should not see any further performance degradations stemming from these issues.