GiveGab incident

Nonprofit Giving Day profiles not saving as expected

Notice Resolved View vendor source →

GiveGab experienced a notice incident on April 20, 2020 affecting GiveGab Platform and GiveGab Giving Day Platform, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2020, 04:10 PM UTC
Resolved
Apr 20, 2020, 05:32 PM UTC
Duration
1h 21m
Detected by Pingoru
Apr 20, 2020, 04:10 PM UTC

Affected components

GiveGab PlatformGiveGab Giving Day Platform

Update timeline

  1. identified Apr 20, 2020, 04:10 PM UTC

    Changes to nonprofit giving day profiles are currently not being saved as expected. We have identified a fix and are in the process of getting it reviewed and tested.

  2. resolved Apr 20, 2020, 05:32 PM UTC

    Users should now be able to successfully update their nonprofit's giving day profiles. We will continue to monitor the platform for any issues.