GiveGab incident

Degraded performance with third-party payment provider

Minor Resolved View vendor source →

GiveGab experienced a minor incident on September 18, 2020 affecting GiveGab Platform and GiveGab Giving Day Platform, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2020, 02:02 AM UTC
Resolved
Sep 18, 2020, 05:15 AM UTC
Duration
3h 12m
Detected by Pingoru
Sep 18, 2020, 02:02 AM UTC

Affected components

GiveGab PlatformGiveGab Giving Day Platform

Update timeline

  1. identified Sep 18, 2020, 02:02 AM UTC

    Our third-party payment provider is seeing elevated error rates and response times in the API. and working towards a resolution. Between 8:30 and 9:15 this impacted 123 donations. Since 9:15 we have not seen any donation errors. We're continuing to monitor our systems and the status of a fix.

  2. resolved Sep 18, 2020, 12:26 PM UTC

    Our third-party payment processor resolved the issue causing elevated error rates in the API as of 1:06 am ET on September 18th. These errors caused 132 donation errors between 8:40 pm ET and 10:28 pm ET on Thursday, September 17th.