GiveGab incident

GiveGab degraded performance from service provider

Minor Resolved View vendor source →

GiveGab experienced a minor incident on October 20, 2020 affecting Stripe API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2020, 06:31 PM UTC
Resolved
Oct 20, 2020, 08:05 PM UTC
Duration
1h 33m
Detected by Pingoru
Oct 20, 2020, 06:31 PM UTC

Affected components

Stripe API

Update timeline

  1. investigating Oct 20, 2020, 06:31 PM UTC

    Our payment provider is seeing elevated error rates in their API that may lead to issues with users successfully completing transactions. They are currently investigating the issue.

  2. resolved Oct 20, 2020, 08:05 PM UTC

    Our payment provider has resolved the issues that led to elevated error rates in their API. Between 2:00 pm ET and 2:17 pm, ET 25 transactions were impacted by this issue across our giving day year-round platforms.