GiveGab incident
GiveGab Degraded Performance Due to Service Provider Issues
GiveGab experienced a major incident on November 26, 2020 affecting GiveGab Platform and GiveGab API and 1 more component, lasting 8h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 26, 2020, 02:12 PM UTC
Our Cloud Provider, Heroku, is experiencing issues that are causing intermittent issues with our platform. Some users may experience missing content on some page loads, and occasional error messages. We will continue to provide updates as we learn more.
- monitoring Nov 26, 2020, 03:47 PM UTC
As of 10:09 am ET (11/26/20), we are no longer seeing 500 errors on our applications. Our Cloud Provider, Heroku, is still experiencing the issues that caused these errors, so we will. continue to monitor our systems until they've resolved the issue.
- resolved Nov 26, 2020, 11:04 PM UTC
As of 4:45 pm ET our Cloud Provider, Heroku, is no longer experiencing issues. We do not expect users to encounter issues while using our platforms.