GiveGab incident

Users may experience long load times and delayed emails due to issues with third-party service providers

Minor Resolved View vendor source →

GiveGab experienced a minor incident on December 15, 2021 affecting GiveGab Platform and GiveGab API and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:17 PM UTC
Resolved
Dec 15, 2021, 04:27 PM UTC
Duration
9m
Detected by Pingoru
Dec 15, 2021, 04:17 PM UTC

Affected components

GiveGab PlatformGiveGab APIGiveGab Giving Day PlatformMandrill Mandrill Global

Update timeline

  1. identified Dec 15, 2021, 04:17 PM UTC

    Our third-party service providers are experiencing elevated errors that may lead to longer than normal load times or elevated error pages when navigating our applications. Emails generated by GiveGab may be delayed until these issues are resolved. We are actively monitoring these issues and will update this status as we learn more.

  2. identified Dec 15, 2021, 04:18 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 15, 2021, 04:27 PM UTC

    Our third-party service providers are reporting that the issue has been resolved. We will continue to monitor for any issues.