GiveGab incident

Elevated error rates

Minor Resolved View vendor source →

GiveGab experienced a minor incident on April 27, 2022 affecting GiveGab Platform and GiveGab API and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2022, 08:52 PM UTC
Resolved
Apr 27, 2022, 09:23 PM UTC
Duration
30m
Detected by Pingoru
Apr 27, 2022, 08:52 PM UTC

Affected components

GiveGab PlatformGiveGab APIGiveGab Giving Day PlatformStripe APIStripe JS

Update timeline

  1. identified Apr 27, 2022, 08:52 PM UTC

    Our payment provider is currently experiencing Increased error rates in the API which may cause prevent some donors from making a donation. We are closely monitoring and evaluating the scope of impact.

  2. resolved Apr 27, 2022, 09:23 PM UTC

    We are no longer seeing elevated error rates in the API and donors should no longer experience issues making donations.