GiveGab incident

Plaid (ACH) payment method temporarily unavailable

Major Resolved View vendor source →

GiveGab experienced a major incident on July 13, 2023 affecting GiveGab Giving Day Platform, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2023, 04:33 PM UTC
Resolved
Jul 17, 2023, 04:54 PM UTC
Duration
4d
Detected by Pingoru
Jul 13, 2023, 04:33 PM UTC

Affected components

GiveGab Giving Day Platform

Update timeline

  1. identified Jul 13, 2023, 04:33 PM UTC

    Plaid (ACH) payment methods are currently not available. The team has identified the issue and are currently working with the Plaid team on a fix. This issue is isolated to Plaid, and all other payment methods are functioning as expected.

  2. resolved Jul 17, 2023, 04:54 PM UTC

    This incident has been resolved.