Gitpod Outage History

Gitpod degraded View live status →

Gitpod had 12 outages in the last 2 years totaling 15h 55m of downtime — averaging 0.5 incidents per month.

There were 12 Gitpod outages since November 11, 2024 totaling 15h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://2wkvzfyrpv0h.statuspage.io

Major May 26, 2025

GitHub outage

Detected by Pingoru
May 26, 2025, 08:29 AM UTC
Resolved
May 26, 2025, 11:40 AM UTC
Duration
3h 11m
Affected: [FLEX] Dashboard[FLEX] Environments
Timeline · 2 updates
  1. identified May 26, 2025, 08:29 AM UTC

    GitHub is having an outage at the moment and we don't handle the errors gracefully so you might see the dashboard breaking with "Internal error". We're working on improving how we handle these errors, but other than ensuring we communicate that GitHub is having issues, there is not much we can do. Follow along with the GitHub incident over at: https://www.githubstatus.com/incidents/d0nm3xcdc5jw

  2. resolved May 26, 2025, 11:40 AM UTC

    The GitHub incident has been resolved on their end and we've shipped improvements to how the dashboard handles such errors so we'll handle GitHub outages more gracefully in the future. See the GitHub incident summary for more details on the issues from their side: https://www.githubstatus.com/incidents/d0nm3xcdc5jw

Read the full incident report →

Major May 23, 2025

Gitpod Flex API is unavailable

Detected by Pingoru
May 23, 2025, 07:47 PM UTC
Resolved
May 23, 2025, 08:12 PM UTC
Duration
24m
Affected: [FLEX] Management Plane
Timeline · 3 updates
  1. investigating May 23, 2025, 07:47 PM UTC

    The Gitpod Flex management plane is unreachable. We are investigating the root cause.

  2. monitoring May 23, 2025, 07:55 PM UTC

    We've identified the regression that caused the service disruption. The issue has been resolved by reverting to the previous version, and our API is now back up and running. We are actively monitoring the system to ensure stability.

  3. resolved May 23, 2025, 08:12 PM UTC

    We identified and addressed the root cause.

Read the full incident report →

Major May 21, 2025

Cannot start environments from projects in the app

Detected by Pingoru
May 21, 2025, 06:25 AM UTC
Resolved
May 21, 2025, 07:06 AM UTC
Duration
41m
Affected: [FLEX] Dashboard[FLEX] Environments
Timeline · 3 updates
  1. investigating May 21, 2025, 06:25 AM UTC

    We've identified an issue where environments created from projects in the app don't start successfully. We've identified the issue and are rolling out a solution. Existing environments can still be started

  2. monitoring May 21, 2025, 06:55 AM UTC

    We've rolled out the fix and are monitoring. Please reload the app before creating a new environment

  3. resolved May 21, 2025, 07:06 AM UTC

    Environments created from projects start correctly again. Please reload the app if you still see any issues

Read the full incident report →

Minor April 25, 2025

Management Plane is experiencing degraded API completion rates

Detected by Pingoru
Apr 25, 2025, 07:02 PM UTC
Resolved
Apr 25, 2025, 10:04 PM UTC
Duration
3h 1m
Affected: [FLEX] Management Plane
Timeline · 3 updates
  1. identified Apr 25, 2025, 07:02 PM UTC

    A number of requests to the Management Plane are failing and having to be retried. We're working on increasing provisioned capacity to mitigate the impact.

  2. monitoring Apr 25, 2025, 09:16 PM UTC

    We've applied the resource scaling, and the issue appears to be mitigated.

  3. resolved Apr 25, 2025, 10:04 PM UTC

    We've confirmed the elevated API error rates have been resolved.

Read the full incident report →

Minor April 23, 2025

Joining organizations is returning an error

Detected by Pingoru
Apr 23, 2025, 01:11 PM UTC
Resolved
Apr 23, 2025, 02:54 PM UTC
Duration
1h 43m
Affected: [PAYG] Dashboard[FLEX] Management Plane
Timeline · 3 updates
  1. investigating Apr 23, 2025, 01:11 PM UTC

    We've detected that joining organizations is returning a Not Found error. We're investigating the issue.

  2. identified Apr 23, 2025, 01:29 PM UTC

    We've identified the cause of the regression, and we're in the process of releasing a fix.

  3. resolved Apr 23, 2025, 02:54 PM UTC

    We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Read the full incident report →

Major April 4, 2025

Gitpod Flex API failure

Detected by Pingoru
Apr 04, 2025, 05:31 PM UTC
Resolved
Apr 04, 2025, 06:09 PM UTC
Duration
38m
Affected: [FLEX] Management Plane
Timeline · 2 updates
  1. monitoring Apr 04, 2025, 05:31 PM UTC

    We apologize for the delayed update. Earlier today, Gitpod Flex experienced an unexpected issue causing some APIs to fail. We have reverted to a previous stable version, and the service is now recovering. If your environment remains in an error state, please restart it to restore normal functionality. We will continue to closely monitor the situation. Thank you for your patience and understanding, and we apologize for any inconvenience caused.

  2. resolved Apr 04, 2025, 06:09 PM UTC

    We identified and addressed the root cause.

Read the full incident report →

Minor February 12, 2025

Environment logs failing to resolve

Detected by Pingoru
Feb 12, 2025, 02:44 PM UTC
Resolved
Feb 12, 2025, 02:50 PM UTC
Duration
5m
Affected: [FLEX] Gateway
Timeline · 2 updates
  1. monitoring Feb 12, 2025, 02:44 PM UTC

    We've detected that logs from gateway are not loading correctly. We've identified the issue and applied a fix. Logs are working again.

  2. resolved Feb 12, 2025, 02:50 PM UTC

    We think the impact from the issue is over.

Read the full incident report →

Major January 28, 2025

[flex] Gitpod Desktop fails to start Environments on MacOS

Detected by Pingoru
Jan 28, 2025, 09:41 AM UTC
Resolved
Jan 28, 2025, 01:24 PM UTC
Duration
3h 42m
Affected: [FLEX] Runners
Timeline · 3 updates
  1. investigating Jan 28, 2025, 09:41 AM UTC

    We've identified an issue with Gitpod Desktop failing to start environments on the stable version of Gitpod Desktop. To mitigate the impact for now, please use an AWS EC2 Runner.

  2. investigating Jan 28, 2025, 10:08 AM UTC

    We believe the source of the problem is a MacOS change which prevents docker pull in the environment, once started inside the VM. We continue investigating.

  3. resolved Jan 28, 2025, 01:24 PM UTC

    We have released a new version of Gitpod Desktop which resolves the issue. Please updating using the menu Gitpod > Check for Updates... or download the newest version from https://releases.gitpod.io/desktop/stable/Gitpod.dmg

Read the full incident report →

Notice January 14, 2025

Degraded workspace startup performance

Detected by Pingoru
Jan 14, 2025, 05:23 AM UTC
Resolved
Jan 14, 2025, 05:49 AM UTC
Duration
25m
Timeline · 2 updates
  1. investigating Jan 14, 2025, 05:23 AM UTC

    We've spotted degraded workspace startup performance in both EU and US regions. We're currently investigating the issue, and will provide an update soon.

  2. resolved Jan 14, 2025, 05:49 AM UTC

    A performance degradation incident affecting a subset of workspace users has been successfully resolved. All workspace operations have been restored to normal service levels.

Read the full incident report →

Major November 21, 2024

Flex APIs unresponsive

Detected by Pingoru
Nov 21, 2024, 11:54 AM UTC
Resolved
Nov 21, 2024, 12:36 PM UTC
Duration
42m
Affected: [PAYG] Workspaces[FLEX] Dashboard[FLEX] Runners[FLEX] Management Plane
Timeline · 4 updates
  1. investigating Nov 21, 2024, 11:54 AM UTC

    We've identified Flex APIs to be unresponsive. We're investigating.

  2. identified Nov 21, 2024, 12:04 PM UTC

    We've identified the source of the API unresponsivness, and applied a mitigation.

  3. monitoring Nov 21, 2024, 12:09 PM UTC

    The mitigation has been effective, we're back to normal operations. We continue to monitor.

  4. resolved Nov 21, 2024, 12:36 PM UTC

    We've addressed the problem and resolved operations.

Read the full incident report →

Major November 19, 2024

Some workspaces cannot start due to image pulls timing out

Detected by Pingoru
Nov 19, 2024, 03:31 PM UTC
Resolved
Nov 19, 2024, 04:35 PM UTC
Duration
1h 3m
Affected: [PAYG] Workspaces
Timeline · 3 updates
  1. investigating Nov 19, 2024, 03:31 PM UTC

    We have detected that workspace image pulls are timing out for some users and are currently investigating.

  2. monitoring Nov 19, 2024, 03:52 PM UTC

    We have identified an issue in one of our caching systems. We have disabled the cache and are currently monitoring.

  3. resolved Nov 19, 2024, 04:35 PM UTC

    The issue has been resolved. We do not observe issues with image pulls anymore.

Read the full incident report →

Major November 11, 2024

Gitpod Flex unable to retrieve account information

Detected by Pingoru
Nov 11, 2024, 12:09 PM UTC
Resolved
Nov 11, 2024, 12:24 PM UTC
Duration
15m
Affected: [FLEX] Dashboard[FLEX] Management Plane
Timeline · 2 updates
  1. identified Nov 11, 2024, 12:09 PM UTC

    Some users might be automatically logged out of the Gitpod Flex dashboard and be unable to log-in again. The problem has been identified and we're rolling out a fix. Running environments are not impacted.

  2. resolved Nov 11, 2024, 12:24 PM UTC

    A fix has been rolled out and the the issue has been resolved.

Read the full incident report →