Gitpod incident

Users won't be able to relogin

Major Resolved View vendor source →

Gitpod experienced a major incident on January 25, 2023, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 12:18 PM UTC
Resolved
Jan 25, 2023, 01:10 PM UTC
Duration
51m
Detected by Pingoru
Jan 25, 2023, 12:18 PM UTC

Update timeline

  1. investigating Jan 25, 2023, 12:18 PM UTC

    Log-in to gitpod is currenly affected for users who sign-out and sign-in again. The workaround is to clear the application gitpod cookies and sign-in again, which will unblock the user.

  2. identified Jan 25, 2023, 01:00 PM UTC

    We've identified the issue causing users to be unable to log-in. We're in the process of rolling out a change to fix the issue.

  3. resolved Jan 25, 2023, 01:10 PM UTC

    We have rolled out a fix for the issue. Unfortunately, the fix will cause existing browser sessions to be invalidated and users will need to sign-in again. Running workspaces with browser IDEs will need to refreshed and the user will need to sign-in again. We apologize for any inconvenience this has caused.