Gitpod experienced a major incident on October 19, 2023 affecting Website and [PAYG] Dashboard, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 19, 2023, 12:30 PM UTC
We've detected issues with use sign-in and applied the necessary mitigations. We're monitoring.
- monitoring Oct 19, 2023, 04:20 PM UTC
We continue monitoring the fix. In the meantime, if the sign-in issue persists, we recommend clearing Gitpod-related browser cookies as a workaround.
- monitoring Oct 19, 2023, 04:38 PM UTC
We've deployed an update that resolves the remaining log-in issues. The update may require you to log in again.
- resolved Oct 19, 2023, 04:39 PM UTC
This incident has been resolved. We've conducted an analysis of the incident and we have released a comprehensive notification within our Trust Center, which can be accessed on https://app.safebase.io/portal/71ccd717-aa2d-4a1e-942e-c768d37e9e0c/preview?product=default&orgId=71ccd717-aa2d-4a1e-942e-c768d37e9e0c&tcuUid=1d505bda-9a38-4ca5-8724-052e6337f34d