Gitpod incident

Some workspaces cannot start due to failing image pull

Minor Resolved View vendor source →

Gitpod experienced a minor incident on August 13, 2024 affecting [PAYG] Image Builds, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 08:30 AM UTC
Resolved
Aug 13, 2024, 02:39 PM UTC
Duration
6h 9m
Detected by Pingoru
Aug 13, 2024, 08:30 AM UTC

Affected components

[PAYG] Image Builds

Update timeline

  1. investigating Aug 13, 2024, 08:30 AM UTC

    We've spotted that some workspaces cannot start with a "Too many request" error on image pulls. We're currently investigating the issue, and will provide an update soon.

  2. monitoring Aug 13, 2024, 09:04 AM UTC

    We've restarted the service responsible for image builds to solve the rate-limit issue. Image builds are back to operational. We keep monitoring the system.

  3. investigating Aug 13, 2024, 11:54 AM UTC

    Unfortunately, the fix wasn't effective. We're working on a solution to the image pull errors.

  4. resolved Aug 13, 2024, 02:39 PM UTC

    We are pleased to confirm that the image pull issue has been successfully resolved.