Gitpod incident

Gitpod Flex unable to retrieve account information

Major Resolved View vendor source →

Gitpod experienced a major incident on November 11, 2024 affecting [FLEX] Dashboard and [FLEX] Management Plane, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2024, 12:09 PM UTC
Resolved
Nov 11, 2024, 12:24 PM UTC
Duration
15m
Detected by Pingoru
Nov 11, 2024, 12:09 PM UTC

Affected components

[FLEX] Dashboard[FLEX] Management Plane

Update timeline

  1. identified Nov 11, 2024, 12:09 PM UTC

    Some users might be automatically logged out of the Gitpod Flex dashboard and be unable to log-in again. The problem has been identified and we're rolling out a fix. Running environments are not impacted.

  2. resolved Nov 11, 2024, 12:24 PM UTC

    A fix has been rolled out and the the issue has been resolved.