Gitpod incident

Some workspaces cannot start due to image pulls timing out

Major Resolved View vendor source →

Gitpod experienced a major incident on November 19, 2024 affecting [PAYG] Workspaces, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 03:31 PM UTC
Resolved
Nov 19, 2024, 04:35 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 19, 2024, 03:31 PM UTC

Affected components

[PAYG] Workspaces

Update timeline

  1. investigating Nov 19, 2024, 03:31 PM UTC

    We have detected that workspace image pulls are timing out for some users and are currently investigating.

  2. monitoring Nov 19, 2024, 03:52 PM UTC

    We have identified an issue in one of our caching systems. We have disabled the cache and are currently monitoring.

  3. resolved Nov 19, 2024, 04:35 PM UTC

    The issue has been resolved. We do not observe issues with image pulls anymore.