Gitpod incident

[flex] Gitpod Desktop fails to start Environments on MacOS

Major Resolved View vendor source →

Gitpod experienced a major incident on January 28, 2025 affecting [FLEX] Runners, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 09:41 AM UTC
Resolved
Jan 28, 2025, 01:24 PM UTC
Duration
3h 42m
Detected by Pingoru
Jan 28, 2025, 09:41 AM UTC

Affected components

[FLEX] Runners

Update timeline

  1. investigating Jan 28, 2025, 09:41 AM UTC

    We've identified an issue with Gitpod Desktop failing to start environments on the stable version of Gitpod Desktop. To mitigate the impact for now, please use an AWS EC2 Runner.

  2. investigating Jan 28, 2025, 10:08 AM UTC

    We believe the source of the problem is a MacOS change which prevents docker pull in the environment, once started inside the VM. We continue investigating.

  3. resolved Jan 28, 2025, 01:24 PM UTC

    We have released a new version of Gitpod Desktop which resolves the issue. Please updating using the menu Gitpod > Check for Updates... or download the newest version from https://releases.gitpod.io/desktop/stable/Gitpod.dmg