GitHub Enterprise Cloud EU incident

EU - Disruption with GHEC With Data Residency Signup

Minor Resolved View vendor source →

GitHub Enterprise Cloud EU experienced a minor incident on October 22, 2025, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 01:56 PM UTC
Resolved
Oct 22, 2025, 05:35 PM UTC
Duration
3h 39m
Detected by Pingoru
Oct 22, 2025, 01:56 PM UTC

Update timeline

  1. investigating Oct 22, 2025, 01:56 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 22, 2025, 02:03 PM UTC

    We are currently experiencing disruptions with the GHEC with Data Residency signup process. Some requests to provision new GHEC with Data Residency enterprises will not complete at this time. We are investigating and will provide further updates as we have more information

  3. investigating Oct 22, 2025, 02:33 PM UTC

    We have identified the problem and are working on a mitigation. We will provide further updates as we have them.

  4. investigating Oct 22, 2025, 04:45 PM UTC

    We have applied a mitigation and are monitoring for recovery.

  5. investigating Oct 22, 2025, 05:35 PM UTC

    We have now recovered and will resolve this incident.

  6. resolved Oct 22, 2025, 05:35 PM UTC

    From 00:00 UTC October 20 2025 to 17:11 UTC October 22 2025, a subset of customers who initiated a trial of GHEC with Data Residency experienced a delay in the provisioning of their GHEC-DR instance. This was caused by timeouts from an inefficient request between internal GitHub services used to create and host SSL certificates for GHEC-DR customer domains. This request has been replaced with a more performant one, and all 77 instances that were impacted have been provisioned successfully. Additionally, we are enhancing the monitoring of GHEC-DR instance provisioning for faster detection.