GitGuardian incident

Issue with new Github Installations of GIM SaaS

Major Resolved View vendor source →

GitGuardian experienced a major incident on July 20, 2023 affecting Dashboard, lasting 12h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 09:26 AM UTC
Resolved
Jul 20, 2023, 10:06 PM UTC
Duration
12h 40m
Detected by Pingoru
Jul 20, 2023, 09:26 AM UTC

Affected components

Dashboard

Update timeline

  1. identified Jul 20, 2023, 09:26 AM UTC

    There is an ongoing incident on GIM SaaS affecting all new Github Installations since July 19 at around 8PM. This is caused by a regression on Github API (https://github.com/orgs/community/discussions/61291). We are dependent on GitHub resolution of this opened issue to recover the service. However if the issue is left opened without resolution, we'll consider implementing a workaround but this would be a last resort.

  2. identified Jul 20, 2023, 01:46 PM UTC

    Github still hasn't acknowledged the incident. We have worked on a workaround that is ready to be deployed if it takes too long for GitHub to fix this issue.

  3. resolved Jul 20, 2023, 10:06 PM UTC

    GitHub has deployed a fix at 7:40 UTC: https://github.com/orgs/community/discussions/61291#discussioncomment-6503013