Gitana incident

User Interface intermittent availability

Minor Resolved View vendor source →

Gitana experienced a minor incident on October 8, 2019, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2019, 02:11 PM UTC
Resolved
Oct 08, 2019, 02:36 PM UTC
Duration
24m
Detected by Pingoru
Oct 08, 2019, 02:11 PM UTC

Update timeline

  1. identified Oct 08, 2019, 02:11 PM UTC

    We've identified an issue with one of our UI servers timing out. This is being worked on and should be resolved shortly. This only affects the user interface and all other systems (API, web site, data storage, services) are working normally.

  2. identified Oct 08, 2019, 02:33 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 08, 2019, 02:34 PM UTC

    Our apologies for the user interface intermittency this morning. The issue has been resolved.

  4. resolved Oct 08, 2019, 02:36 PM UTC

    This incident has been resolved.