Gitana incident

Cloud CMS 3.2 connection difficulties

Notice Resolved View vendor source →

Gitana experienced a notice incident on January 15, 2024 affecting EU1 Environment, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 03:11 PM UTC
Resolved
Jan 15, 2024, 04:51 PM UTC
Duration
1h 39m
Detected by Pingoru
Jan 15, 2024, 03:11 PM UTC

Affected components

EU1 Environment

Update timeline

  1. investigating Jan 15, 2024, 03:11 PM UTC

    We are currently investigating the issue.

  2. investigating Jan 15, 2024, 03:31 PM UTC

    Network latency issues were discovered with our EU1 Elastic Search cluster. Some queries were timing out. We are working to correct this.

  3. monitoring Jan 15, 2024, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 15, 2024, 04:49 PM UTC

    Search calls are working nominally at this point. Closing incident.

  5. resolved Jan 15, 2024, 04:51 PM UTC

    This incident has been resolved.