Git Integration for Jira incident

New installations and re-installations failing

Minor Resolved View vendor source →

Git Integration for Jira experienced a minor incident on October 25, 2021, lasting 3d 7h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2021, 02:30 PM UTC
Resolved
Oct 28, 2021, 09:54 PM UTC
Duration
3d 7h
Detected by Pingoru
Oct 25, 2021, 02:30 PM UTC

Update timeline

  1. investigating Oct 25, 2021, 02:30 PM UTC

    After migrating to the new Atlassian Connect installation lifecycle security requirements (https://community.developer.atlassian.com/t/action-required-atlassian-connect-installation-lifecycle-security-improvements) new installs and re-installs are failing. We have opened a HOT support ticket with Atlassian to resolve this issue.

  2. monitoring Oct 25, 2021, 05:41 PM UTC

    We identified the issue (Atlassian did not detect the new descriptor for this release) and have manually updated the version. We are in contact with Atlassian to understand why the new version was not automatically detected. If you have any issues with installation, reinstallation or other licensing issue, contact [email protected] We will monitor this incident for 24hrs before closing.

  3. monitoring Oct 26, 2021, 02:56 PM UTC

    New installs of Git Integration for Jira Cloud working as expected. There is a general issue with Atlassian not updating existing customers to new descriptor. We continue to troubleshoot with Atlassian and other Marketplace Partners.

  4. resolved Oct 28, 2021, 09:54 PM UTC

    This incident has been resolved.