Git Integration for Jira incident

Microsoft OAuth integrations not indexing on Dev Info for Jira

Minor Resolved View vendor source →

Git Integration for Jira experienced a minor incident on June 25, 2023 affecting Git Integration for Jira Cloud - Global Region, lasting 24d 17h. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2023, 11:16 AM UTC
Resolved
Jul 20, 2023, 04:27 AM UTC
Duration
24d 17h
Detected by Pingoru
Jun 25, 2023, 11:16 AM UTC

Affected components

Git Integration for Jira Cloud - Global Region

Update timeline

  1. identified Jun 25, 2023, 11:16 AM UTC

    Microsoft VSTS and Azure DevOps OAuth applications have a bug/limitation where the application secret expires 5 years after creation. This secret cannot be refreshed/updated. The workaround from Microsoft is to create a new OAuth application and have consumer re-connect: https://developercommunity.visualstudio.com/t/client-secret-is-expired-even-after-refresh/1564908 We will be updating production shortly. Once updated, customers will need to reconnect https://cln.sh/26TUNm in the integration settings. If you need assistance with this, please contact [email protected]. The application affected is Dev Info for Jira: https://marketplace.atlassian.com/apps/1219270/dev-info-for-jira?tab=overview&hosting=cloud

  2. identified Jun 25, 2023, 11:16 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 25, 2023, 11:17 AM UTC

    A fix has been implemented. Customers who use the the OAuth integration type for Microsoft Azure Repos or Microsoft VSTS will need to reconnect. See https://help.gitkraken.com/git-integration-for-jira-cloud/reconnecting-azure-devops-and-vsts-oauth-integrations-gij-cloud/ for instructions on how to reconnect.

  4. resolved Jul 20, 2023, 04:27 AM UTC

    This incident has been resolved.