Giphy incident

Elevated error rates with API

Major Resolved View vendor source →

Giphy experienced a major incident on November 25, 2020 affecting Homepage and Search and 1 more component, lasting 1d 7h. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 02:46 PM UTC
Resolved
Nov 26, 2020, 10:04 PM UTC
Duration
1d 7h
Detected by Pingoru
Nov 25, 2020, 02:46 PM UTC

Affected components

HomepageSearchSearchTrendingUpload

Update timeline

  1. identified Nov 25, 2020, 02:46 PM UTC

    We have identified an issue with one of our downstream systems which is causing increased error rates on our API.

  2. monitoring Nov 25, 2020, 04:52 PM UTC

    We are seeing signs of recovery and are actively monitoring.

  3. monitoring Nov 25, 2020, 06:42 PM UTC

    Users may experience intermittent issues on our homepage (https://giphy.com). We have identified the issue and are will implement a fix shortly.

  4. monitoring Nov 25, 2020, 09:01 PM UTC

    We have implemented a fix for issue that was affecting our Homepage. At this point all products are operational. We continue to monitor the situation.

  5. resolved Nov 26, 2020, 10:04 PM UTC

    This incident has been resolved.