Gini incident

Partial Service Outage

Major Resolved View vendor source →

Gini experienced a major incident on July 20, 2026 affecting Native Documents and Pay API and 1 more component, lasting 10h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 02:59 AM UTC
Resolved
Jul 20, 2026, 01:44 PM UTC
Duration
10h 45m
Detected by Pingoru
Jul 20, 2026, 02:59 AM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Jul 20, 2026, 02:45 AM UTC

    We are currently facing an outage in parts of our system. We are currently investigating this issue.

  2. monitoring Jul 20, 2026, 03:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 20, 2026, 01:44 PM UTC

    The implemented fixes work stable.