Gini experienced a notice incident on July 17, 2026 affecting Native Documents and Pay API and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents
Update timeline
- investigating Jul 17, 2026, 09:00 AM UTC
We are currently facing an outage in parts of our system. We are currently investigating this issue.
- resolved Jul 17, 2026, 10:20 AM UTC
Between 11:00 CET and 11:15 CET, the service experienced degraded availability due to an internal database process that caused resource contention and impacted production services. The underlying cause has been identified and the service has been fully restored. We have identified the necessary corrective measures and are implementing changes to prevent this type of issue from affecting production services in the future.