Gini incident

Partial Service Outage

Critical Resolved View vendor source →

Gini experienced a critical incident on June 29, 2026 affecting Native Documents and Pay API and 1 more component, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 12:32 PM UTC
Resolved
Jun 29, 2026, 07:27 PM UTC
Duration
6h 54m
Detected by Pingoru
Jun 29, 2026, 12:32 PM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating Jun 29, 2026, 12:32 PM UTC

    We are currently facing an outage in parts of our system. We are currently investigating this issue.

  2. monitoring Jun 29, 2026, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jun 29, 2026, 02:39 PM UTC

    We are currently investigating this issue.

  4. monitoring Jun 29, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 29, 2026, 07:27 PM UTC

    The fix is working, our APIs are stable