Gini incident

Partial Service Outage

Major Resolved View vendor source →

Gini experienced a major incident on May 26, 2026 affecting Native Documents and Pay API and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 01:26 PM UTC
Resolved
May 26, 2026, 01:37 PM UTC
Duration
10m
Detected by Pingoru
May 26, 2026, 01:26 PM UTC

Affected components

Native DocumentsPay APIScanned DocumentsUser-Center APIText Documents

Update timeline

  1. investigating May 26, 2026, 01:26 PM UTC

    We are currently facing an outage in parts of our system. We are currently investigating this issue.

  2. investigating May 26, 2026, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 26, 2026, 01:37 PM UTC

    This incident has been resolved.