Gini incident

Document processing taking a long time or doesn't complete

Notice Resolved View vendor source →

Gini experienced a notice incident on May 9, 2018 affecting Native Documents and Scanned Documents and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2018, 09:25 AM UTC
Resolved
May 09, 2018, 11:03 AM UTC
Duration
1h 38m
Detected by Pingoru
May 09, 2018, 09:25 AM UTC

Affected components

Native DocumentsScanned DocumentsText Documents

Update timeline

  1. monitoring May 09, 2018, 09:25 AM UTC

    We identified an issue in the processing of documents that drastically limited the throughput of document processing, ultimately leading to queued documents not being processed. We restored the processing throughput to its expected level and are monitoring the situation closely. We will take further steps to mitigate the issue in the future.

  2. monitoring May 09, 2018, 11:03 AM UTC

    The incident is confirmed to be resolved.

  3. resolved May 09, 2018, 11:03 AM UTC

    This incident has been resolved.