Gini incident

Elevated error rate in document processing

Major Resolved View vendor source →

Gini experienced a major incident on November 14, 2018 affecting Native Documents and Scanned Documents and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2018, 07:38 PM UTC
Resolved
Nov 14, 2018, 09:37 PM UTC
Duration
1h 58m
Detected by Pingoru
Nov 14, 2018, 07:38 PM UTC

Affected components

Native DocumentsScanned DocumentsText Documents

Update timeline

  1. investigating Nov 14, 2018, 07:38 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 14, 2018, 07:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2018, 09:37 PM UTC

    This incident has been resolved.