Gini incident

Api connection problems

Critical Resolved View vendor source →

Gini experienced a critical incident on April 9, 2019 affecting User-Center API, lasting 9h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2019, 09:56 PM UTC
Resolved
Apr 10, 2019, 07:39 AM UTC
Duration
9h 42m
Detected by Pingoru
Apr 09, 2019, 09:56 PM UTC

Affected components

User-Center API

Update timeline

  1. investigating Apr 09, 2019, 09:56 PM UTC

    Our external API endpoints are currently offline. We are investigating together with our infrastructure provider. IPv6 connections work as expected as of now.

  2. identified Apr 09, 2019, 11:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2019, 11:58 PM UTC

    The APIs are back and documents are being processed. We will continue to monitor the system closely for the rest of the night.

  4. resolved Apr 10, 2019, 07:39 AM UTC

    This incident has been resolved.