Gini incident

Storage infrastructure outage

Notice Resolved View vendor source →

Gini experienced a notice incident on August 7, 2020, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2020, 06:56 AM UTC
Resolved
Aug 07, 2020, 09:56 AM UTC
Duration
2h 59m
Detected by Pingoru
Aug 07, 2020, 06:56 AM UTC

Update timeline

  1. investigating Aug 07, 2020, 06:56 AM UTC

    We are currently recovering from an outage in our storage cluster. This means that PDFs and images cannot be downloaded from the API. Document processing and getting extractions work as expected.

  2. monitoring Aug 07, 2020, 07:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2020, 09:56 AM UTC

    This incident has been resolved.