Gini incident

document processing is delayed

Critical Resolved View vendor source →

Gini experienced a critical incident on June 8, 2021 affecting Native Documents and Scanned Documents and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2021, 07:11 AM UTC
Resolved
Jun 08, 2021, 08:30 AM UTC
Duration
1h 19m
Detected by Pingoru
Jun 08, 2021, 07:11 AM UTC

Affected components

Native DocumentsScanned DocumentsText Documents

Update timeline

  1. investigating Jun 08, 2021, 07:11 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 08, 2021, 07:36 AM UTC

    Documents processing is not operational at the moment and we are investigating further.

  3. identified Jun 08, 2021, 07:42 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 08, 2021, 07:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 08, 2021, 08:30 AM UTC

    We worked through the backlog and the processing times are back to normal. We will continue the investigation into the issues that lead to this outage to improve our resiliency even further.