Gini incident

Document processing impacted

Critical Resolved View vendor source →

Gini experienced a critical incident on December 21, 2021 affecting Native Documents and Scanned Documents and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2021, 07:15 PM UTC
Resolved
Dec 21, 2021, 11:04 PM UTC
Duration
3h 49m
Detected by Pingoru
Dec 21, 2021, 07:15 PM UTC

Affected components

Native DocumentsScanned DocumentsText Documents

Update timeline

  1. investigating Dec 21, 2021, 07:15 PM UTC

    We are currently investigating this issue.

  2. identified Dec 21, 2021, 08:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 21, 2021, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 21, 2021, 11:04 PM UTC

    We had to deal with a major storage degradation which caused the outage and processing problems. We managed to restore the service and preserve all the data. The implemented fix will need to be revisited in an upcoming maintenance window.